Turn remote assets into a connected operation
Unattended businesses depend on machines being available, stocked and easy to use. Vianet brings together payment and telemetry data so operators can see performance across the estate and focus attention where it matters.
From an individual self-service machine to a large distributed estate, connected information supports better service planning, stock control and customer experience.
Payment, telemetry and insight in one connected offer
Choose the capabilities your estate needs, with information brought together to make everyday operational decisions clearer.
01
Contactless payment
Give customers a quick and user-friendly way to pay across vending machines, self-service equipment and unattended retail environments.
02
Telemetry and data capture
Connect remote machines to monitor performance, stock and cash information, helping operators improve service and operational control. Captured data can also be pushed into third-party ERP applications.
03
Estate management
Bring payment and machine information into one management platform for a clearer view of availability, activity and performance across the estate.
Built for unattended and self-service environments
Vending
Connect traditional vending operations with contactless payments and machine insight.
Coffee service
Support bean-to-cup and floor-standing coffee machines with connected payment and telemetry.
Valeting
Enable convenient payment across air, vacuum, car-wash and jet-wash equipment.
Amusements
Offer straightforward tap-and-play payments for unattended amusement machines.
Laundrettes
Provide a modern contactless alternative to coin-operated washers and dryers.
Other self-service
Connect unattended machines where easier payment and remote visibility improve the customer experience.
Vianet solutions also support unattended EV charging applications.
See what others say about us
Unattended retail operators use Vianet to improve visibility, machine performance and the customer experience.
Vianet has delivered a genuinely end-to-end solution for us, from a smooth installation process to ongoing support that is always proactive and responsive. The SmartVend platform is intuitive and gives us the visibility we need across our estate, helping us operate more efficiently. Their payment technology has been reliable and easy to roll out, and the account management has been first-class. Partnering with Vianet has been one of our most valuable decisions, delivering meaningful cost savings and improving the overall service we provide to our customers.
Joshua Evans
OCS
March 2025
At the end of 2024, we introduced a second cashless payment supplier across our estate of around 2,500 vending machines. Following trials, we selected Vianet, and the experience has been excellent. Vianet and their strategic partner, Attenda, have been collaborative and hands-on, making transitions seamless. The SmartVend platform provides real-time data and insights and is easy to manage. We’ve seen improved uptime and a smoother user experience, and the partnership has delivered strong results for both our business and our customers.
Daphne Stopforth
Suntory Beverage & Food GB&I
December 2025
We’ve partnered with Vianet for over 7 years, and the experience has been excellent. Their technology, supported by their strategic payments partner Attenda, has delivered a 14% saving on transaction fees. Their payment devices provide reliable uptime and performance, and the customer service and account management are exceptional. Working with Vianet has been seamless, and we would absolutely recommend them.
Lee & Chris Worgan
JW Vending
November 2025
We’ve used Vianet for over 5 years and have always received fantastic customer service, with the team on hand whenever we need support. Funds are transferred quickly, improving cashflow and reducing delays. By processing our payments through Vianet’s partnership with Attenda, we benefit from a 15% saving on transaction fees. In a challenging market, they offer great value and excellent service.
Flynn Bradley
Venda Valet
December 2025
Vianet’s telemetry services allow us to monitor our machine performance to improve our business efficiencies. With the addition of contactless payment providing a fast, hygienic payment option for our customers, these services have been invaluable, especially in the current climate.
David Mackie
Tchibo & Matthew Algie
September 2025
Frequently asked questions
Clear answers about connected payments, machine telemetry and remote estate management.
What are Vianet’s unattended retail solutions?
Vianet combines contactless payment, telemetry, remote asset monitoring and the SmartVend management platform to give operators a connected view of unattended machines and transactions.
Which types of unattended business can use the solutions?
The solutions support vending, coffee service, valeting, amusements, laundrettes and other self-service environments, including EV charging applications.
What does machine telemetry provide?
Telemetry captures information from remote assets so operators can monitor machine performance, stock and cash information and identify where attention is needed. Vianet can also push this data into third-party ERP applications.
Can payment and machine data be managed together?
Yes. SmartVend brings machine, payment and operational information into a single management platform, helping teams manage performance across an estate.