Apprenticeships play a large part in creating opportunities for employees that allow them to move within the business, rather than limiting progression to ‘the next rung on the ladder’. As an organisation that’s experiencing rapid growth, instilling a culture that focusses on learning and development has been an integral part of Vianet’s ongoing success. Abi Thompson joined Vianet in June 2017 as an Apprentice within the Customer Experience Team and, after successfully completing her apprenticeship in 2018, joined the Helpdesk as an Assistance Advisor.
Over the last 2 years, Abi’s dedication to ensuring Vianet provide the best possible service to our customers saw her progress to a senior role within the Helpdesk; taking ownership of our Food Services customers, implementing new processes and procedures to improve the team’s efficiency, and building the knowledge within the wider team to ensure consistent and timely resolutions to customer queries.
Vianet’s Product Manager, Joanne Vinton-Bullwinkel, talks about the personal development she has seen first-hand from Abi:
“I’ve worked with Abi since I joined Vianet as Head of Customer Experience in January 2019 and the transformation I have seen in that time has been a privilege to watch.
Our business needed to evolve throughout the pandemic, and we came out of it stronger than ever because we have a wealth of people like Abi, with a steadfast commitment to ensuring the collective success of the business and our customers. Abi’s experience epitomises the spirit of Vianet for me, by investing in the development of our people, we ensure the delivery of our goals.
Abi tends to work quietly, without fanfare, supporting those around her and setting herself incredibly high standards. These qualities, and her continued investment in her own development, paved the way for Abi to progress within the business, and join the Product Team this year as a Junior Business Analyst. This role will allow Abi to play an active part in shaping the future of our products and the experience she has gained in her previous roles will further ensure their success.”
Apprenticeships are not only a great way to support young people in their transition between education and the workplace, but also an opportunity for existing employees to gain invaluable experience and recognised qualifications. Abi is a perfect example of this, and the focus Vianet have around developing their people.
When asked about her journey at Vianet so far, Abi said:
“Starting my apprenticeship with Vianet was a fantastic opportunity; I was provided everything I needed to learn which helped build both my personal, and the team, knowledge. This meant that I was able to progress with the company, working towards becoming a senior member of the team. During this time, I found a niche that I thrived in, and Vianet gave me the space and freedom to learn to work towards this goal. I am thrilled to be facing new and exciting challenges in my new role, and continuing my career and further education with Vianet, and I’m looking forward to my future within the company.”
If you would like to find out more about apprenticeship opportunities at Vianet,
please feel free to contact us.