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Go Vending are a vending machine supplier for the drinks and snacks sector based in Scotland.

Go Vending - Vending Machine with SmartContact Go Vending - Vending Machines with SmartContact Go Vending's Vending Machine with SmartContact

(Go Vending’s vending machines in-situ with Vianet’s SmartContact installed)

Vianet’s contactless payment, telemetry, and data insight solution has driven both an increase in sales and a measurable reduction in cost for Go Vending. They continue to receive a positive experience and invaluable service as a Vianet customer.

Find out more by clicking the image below to read our strategic partnership with Go Vending in further detail.

Go Vending Case Study

 

 

If you’d like to find out more about how our products and services can transform your vending business performance, please check out our Vending Solutions.

With the global pandemic still affecting our society, Autograph decided to partner with Vianet for our truly end-to-end contactless payment solution, after been introduced to us by their coffee and vending machine provider, Liquidline, in order to fulfil their clients’ need for a safe and hygienic payment method.

Data gathered from active vending machines already utilising Vianet’s end to end solution has shown an up to 18% increase in contactless payment since the pandemic began, showing consumers change in buying behaviour regarding payment methods.

With the number of new COVID-19 cases rising, United Kingdom being at the top of the European rankings in terms of infection rate, people are increasingly concerned for their safety, and aware of the necessity to protect themselves from contracting the virus as much as possible.

For those working in public sectors, especially in hospitals and government sites where the risk of virus spread is higher, contactless payment has become an essential way to avoid contact with potentially infected surfaces.

Liquidline and Autograph were aware of the strong need to act quickly and efficiently on a solution and worked with Vianet to install contactless payment devices on their vending machines.

Autograph is a large facility management and catering organisation, with employees worldwide. Autograph’s SmartContact device distributor and installer is Liquidline, a leading supplier of Commercial Coffee, Juice and Water Machines, plus snack & food vending machines.

Liquidline machine with Vianet's contactless payment device in King George Hospital

Liquidline machine with Vianet’s contactless payment device in an Autograph managed healthcare site.

Vianet were pleased to be introduced to the Category Lead from Autograph, Helen Forsythe, by Liquidline’s National Accounts Director, Paul Latimer, to initiate a strong three-way partnership in order to deliver on Autograph’s vending needs and provide them with an efficient and clean payment method.

This is what Helen had to say about the relationship:

“The development of a strong partnership with Liquidline – a forward thinking customer focused business, has been key to the growing success of the vending services supply chain across the organisation.

With this 3-way relationship with Vianet, using their Master MID and with hardware supply from Liquidline, our coffee and vending governance efficiencies have gone to the next level; complementing the latest touchless selection technologies on the vending equipment. During COVID-19 this has been imperative.”

Amongst the main reasons why Autograph chose SmartContact as a payment solution are the low transaction fees (average of 1.4%), the PCI Accreditation. Moreover, by using Vianet’s Master MID/Reconciliation services, the pressure is taken off their Accounts Receivables team. The process goes as following:

All contactless card funds transfer to Vianet and are remitted weekly to the legal entity bank account associated with the installed device (nett of account charges). Site Banking Accounts Receivables then allocate each weekly payment out to each site client contract based on the reconciliation report produced by Vianet.

Additionally, with SmartContact, it takes only 48 hours for money to reach the relevant bank account, with just three secure steps from vending machines to the Visit Sheet.

Vianet’s Customer Service & Experience Team is there to offer clients all the support they need. With a dedicated support team, no issues are left unresolved and all clients have 24/7 access to installation and troubleshooting guides and tutorials through their helpdesk website.

For more information on SmartContact, you can contact as via email at info@vianetplc.com or via phone at +44 (0) 1642 358 800

 

 

 

 

For business owners, Data Insight is the key to making positive progress and informed decisions. SmartVend grants you access to all the information you need to optimise your vending machines and increase your sales while managing all your costs.

With COVID-19 driving every business to up their game in order to overcome these tough times, it is more important than ever for companies to make use of all their resources in order to enhance their performance. One of the most important resources which need to be taken into consideration is Data Insight. With an unpredictable future, business owners need all the support they can get to make informed decisions and adapt to the new trends. By enabling you to perform all these tasks, Data Insight is a pivotal factor in minimising the potential damage COVID-19 could cause your company.

As a vending operator, one of the biggest challenges encountered is having the time and resource to monitor all your machines, from Sales trends and stock levels, to technical misfunctions. Vianet’s latest software release, SmartVend can offer you improved monitoring so you can promptly react to your machine performance, and quickly target technical problems, improving route planning, avoiding extra costs on unnecessary stock refills and saving time from making unrequired machine engineering visits.

Through its easy functionality and concise reporting, SmartVend offers you a greater insight into your machines’ data, offering you a better understanding of their performances and helping you in establishing the key areas which need improving and take immediate action in order to increase your profits and boost your machines’ efficiency. Moreover, it will enable you to adopt new payment systems, including contactless payment and NFC (Near Field Communication) together with interactive vending technologies.

 

How SmartVend can help you to optimise your vending and machine operations:

 

1. REVIEW AND REACT TO YOUR MACHINE’S PERFORMANCE

The Sales and Performance Insight reports provide you with actionable data indicating which machines are underperforming to help you identify machine trends and make well-informed decisions.

 

2. GAIN QUICK ACCESS TO DETAILED MACHINE INFORMATION

Machine Information gives you a quick and detailed insight into your machine’s data, revealing information in terms of open tickets, signal strength and sales data which can then be drilled down, filtered and exported from regions to individual machines. The overviews generated will highlight sales patterns to facilitate trends analyses.

 

3. SAVE TIME AND MONEY BY ONLY VISITING MACHINES THAT NEED YOUR ATTENTION

With the capacity to check your inventory for each machine, SmartVend’s Planning Map can generate a ‘pick-up’ list based on your stock levels saving you from making extra purchases and spending unrequired money.

 

4. PROACTIVELY TARGET ENGINEERING WORKS TO PREVENT ISSUES MOVING AWAY FROM REACTIVE SERVICE CALLS

SmartVend’s operational reports provide regular information on your machines’ performances aiding you in identifying and reacting to any technical issues that might appear. By being able to individually target those machines which need technical support, you will save time and prevent extra costs.

 

All of these features included in the SmartVend portal can raise your profitability levels and the operational efficiency of your machines and will bring you and your customers more satisfaction, offering you a better management of your costs and increase in your sales.

Vianet’s Head of Customer Experience, Joanne Vinton-Bullwinkel said “SmartVend is not just about bringing the best functionality of our existing platforms into one cloud-based solution, but more an opportunity to really listen to what our customers need.

We’re not recycling old ideas here, we’re building a future ready solution that will deliver not only business efficiencies for our operators, but invaluable insight into the way the industry works, allowing our customers to maximise on the many opportunities the next few years will bring.”

Any questions and issues you might encounter will be efficiently answered by our dedicated technical support helpdesk who has a reputation of promptly solving our customers technical problems.

The SmartVend portal has now gone live to our existing VendExpert customers. Customers will also gain access to our brand new Smart Academy Training Portal which will provide users with video training and guides on how to navigate SmartVend.