29 April 2022, Why Vianet
Vianet’s SmartVend data insight portal is the industry’s only cloud-based IoT (Internet of Things) end-to-end solution for the vending, coffee and unattended retail markets.
Built around an easy and intuitive dashboard, the insight portal is designed to accommodate bespoke configuration that reflects customer priorities.
SmartVend already includes a comprehensive reporting suite, product sales analysis, and actionable data insight, with real-time machine alarms and alerts and a newly developed service module offering invaluable operational capabilities.
With over 34,000 active contactless and telemetry devices across their unattended retail estate currently connected to the insight portal, there are over £3.8m sales processed and 4 million transactions reported remotely every month on SmartVend. This technology is also tested and compatible with 200+ vending machine models.
Vianet’s technology team have been continually developing SmartVend, evolving its software offerings within vending as part of an ongoing commitment to ensure they deliver against the present and – more importantly – future requirements of their customers and prospects.
In 2022, Phase 2 of the SmartVend development plan is currently underway, including several brand-new features offering customers a more extensive toolkit to manage their assets and machines.
This week, the team released phase 2.1 of the development including the following new features and enhancements…
Cash Management
Using the SmartVend App to scan cash bags at the point of collection reduces input errors and allows for easy cash reconciliation. SmartVend Cash Management compares data captured in the field/by the machine to that counted in the office, highlighting any discrepancies, and removing the possibility of revenue loss at every step.
Asset Management
SmartVend’s Asset Management solution provides real-time visibility of your assets; allowing you to monitor and track their location and status throughout their lifecycle; ensuring a streamlined process from order to shipping to installation and decommissioning.
Ticket Dashboard
The new Ticket Dashboard provides immediate insight into potential problems across your estate that – when paired with our fantastic Route Planning capabilities – allows users to limit any potential loss in revenue when things go wrong, while auto-closure rules avoid any unnecessary call outs when issues are resolved.
Looking forward in 2022, there will be further releases in SmartVend on the roadmap that are coming soon including a new service dashboard, enhanced route scheduling and a third party finance integration.
