Service & Installation Planner

Based at:            Head Office – Stockton-On-Tees

Hours:                 35 hours per week

Reporting to:    Senior Planner

Salary Range:   £19,000 per annum

Vianet has an exciting new opportunity to join our Vianet team as a Service & Installation Planner working with some of the biggest pub companies in the UK.  The purpose of this role is to provide effective, quality planning for a team of Field Engineers to ensure that customer service levels are achieved to the agreed standards.

Key responsibilities will include:

• Supporting Engineers to complete calibrations when it is not possible to be completed during the field.
• To deliver the highest levels of productivity by ensuring Field Engineers are fully productive whilst maintaining SLA’s for the customer and to provide excellent customer satisfaction.
• Reduction in the cost of resolution/failure by planning cost effective routes whilst hitting SLA’s
• Ensuring Field Engineers feel part of the team and understand how they impact the company objectives and values
• Effectively integrate with other Vianet teams including Customer Experience to ensure calls are raised correctly, Commercial Team to ensure installation roll outs are met within requirements, and Stores to ensure Field Engineers are correctly equipped.

There are some essential skills and experience you will need to have:

• Experience of working within a fast-paced environment
• Sound working knowledge of using MS packages, such as Word, Excel and Outlook
• Ability to work on in house computer platforms
• Confident and professional telephone manner

If you are interested in applying for this role, please forward your CV to recruitment@vianetplc.com.

Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

APPLY NOW   GO BACK TO CAREERS PAGE

Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets