Service & Installation PlannerService & Installation Planner Job Vacancy

Based at:            Head Office – Stockton-On-Tees

Hours:                 35 hours per week

Reporting to:    Senior Planner

Salary Range:   £19,000 per annum


Vianet has an exciting new opportunity to join our Vianet team as a Service & Installation Planner working with some of the biggest pub companies in the UK.  The purpose of this role is to provide effective, quality planning for a team of Field Engineers to ensure that customer service levels are achieved to the agreed standards.


Key responsibilities will include:

  • Supporting Engineers to complete calibrations when it is not possible to be completed during the field.
  • To deliver the highest levels of productivity by ensuring Field Engineers are fully productive whilst maintaining SLA’s for the customer and to provide excellent customer satisfaction.
  • Reduction in the cost of resolution/failure by planning cost effective routes whilst hitting SLA’s
  • Ensuring Field Engineers feel part of the team and understand how they impact the company objectives and values
  • Effectively integrate with other Vianet teams including Customer Experience to ensure calls are raised correctly, Commercial Team to ensure installation roll outs are met within requirements, and Stores to ensure Field Engineers are correctly equipped.


There are some essential skills and experience you will need to have:


  • Experience of working within a fast-paced environment
  • Sound working knowledge of using MS packages, such as Word, Excel and Outlook
  • Ability to work on in house computer platforms
  • Confident and professional telephone manner


If you are interested in applying for this role, please forward your CV to

Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.



Our Benefits

Stakeholder pensionStakeholder pension
33 days holidays33 days holidays
Health & well-being initiativeHealth & well-being initiative
Bi–annual company eventsBi–annual company events
Sick paySick pay
Free car parkingFree car parking
Eye care schemeEye care scheme
Cycle to work schemeCycle to work scheme
Gym and Leisure DiscountsGym and Leisure Discounts
Phone discountPhone discount
Death in serviceDeath in service
Hospitality football ticketsHospitality football tickets

It takes great people to develop and support great products that customers really value.

Engaging, growing, retaining, and unleashing the potential of people is critical to most successful businesses – and Vianet are no different.

Vianet are committed to an environment where people are encouraged to instinctively do the right thing, have the courage to take ownership of issues, to care and to have fun. Caring about people and helping them succeed will help ensure Vianet’s own success.”

James Dickson – Chairman / Interim CEO

© Vianet Group PLC. Incorporated in England, being its main place of operation.

Registered in the UK, Company No 5345684