Helpdesk SupportHelpdesk Support Job Vacancy

Based at:            Head Office, Stockton-On-Tees

Hours:                  37 hours per week

Reporting to:     Helpdesk Manager

Salary Range:    £18,045 per annum

Vianet has an exciting new opportunity to join our growing helpdesk team as we expand into new verticals.  The purpose of this role is to achieve a full and comprehensive understanding of our customers’ needs and to be able to assist in delivering a solution to fulfil these. To ensure our customers continue to be actively engaged with Vianet and enable them to fully realise the value of our solutions, thereby allowing Vianet to both retain and grow our customer base.


Key responsibilities will include:

  • To proactively engage with customers, perform needs analysis and ensure solutions provided are fit for purpose
  • Ensuring current customer base is maintained
  • Integration with other Vianet teams to ensure the necessary software/hardware requirements are meet
  • Support Customers with use of our insight platform SmartVend
  • Executes additional tasks in order to meet departmental project/contractual related projects
  • To provide customer satisfaction at all levels
  • Support alignment between business goals and objectives and customer needs by focusing on customer requirements and ensuring that Vianet adds value at every interaction
  • Build and maintain a strong relationship with Customers in your portfolio at the relevant level


There are some essential skills and experience you will need to have: 

  • Proactive and takes initiative
  • Communicates effectively and is able to build relationships with people at all levels
  • Computer literate, specifically MS office
  • High attention to detail
  • First rate customer service skills
  • An interest or aptitude for Technology


If you are interested in applying for this role, please forward your CV to

Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.



Our Benefits

Stakeholder pensionStakeholder pension
33 days holidays33 days holidays
Health & well-being initiativeHealth & well-being initiative
Bi–annual company eventsBi–annual company events
Sick paySick pay
Free car parkingFree car parking
Eye care schemeEye care scheme
Cycle to work schemeCycle to work scheme
Gym and Leisure DiscountsGym and Leisure Discounts
Phone discountPhone discount
Death in serviceDeath in service
Hospitality football ticketsHospitality football tickets

It takes great people to develop and support great products that customers really value.

Engaging, growing, retaining, and unleashing the potential of people is critical to most successful businesses – and Vianet are no different.

Vianet are committed to an environment where people are encouraged to instinctively do the right thing, have the courage to take ownership of issues, to care and to have fun. Caring about people and helping them succeed will help ensure Vianet’s own success.”

James Dickson – Chairman / Interim CEO

© Vianet Group PLC. Incorporated in England, being its main place of operation.

Registered in the UK, Company No 5345684