Customer Support AdvisorHelpdesk Support Job Vacancy

Based at:            Head Office, Stockton-On-Tees

Hours:                 37 hours per week

Reporting to:      Team Leader

Salary Range:    £21,068- £21,260 per annum

Vianet has an exciting new opportunity to join our growing Customer Experience team as we continue to grow and expand into new and existing customers. The purpose of the role is to deliver fantastic customer experience to our customers by delivering on time in full data reports with 100% accuracy which they can act on. Whilst supporting our Customer Account managers in the field.


Key responsibilities will include:

  • Deliver fantastic customer experience at every interaction with the customer
  • First point of contact for your customers – owning your customers from end-to-end
  • Identify and resolve any service issues within data reports
  • Support the Customer Account Managers by quickly resolving queries identified 


There are some essential skills and experience you will need to have: 

  • Can review data accurately and efficiently
  • Strong attention to detail
  • Computer literate with sound working knowledge of MS office
  • Experience of working in a b2b environment
  • Excellent customer service skills


If you are interested in applying for this role, please forward your CV to  Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.




Our Benefits

Stakeholder pensionStakeholder pension
33 days holidays33 days holidays
Health & well-being initiativeHealth & well-being initiative
Bi–annual company eventsBi–annual company events
Sick paySick pay
Free car parkingFree car parking
Eye care schemeEye care scheme
Cycle to work schemeCycle to work scheme
Gym and Leisure DiscountsGym and Leisure Discounts
Phone discountPhone discount
Death in serviceDeath in service
Hospitality football ticketsHospitality football tickets

It takes great people to develop and support great products that customers really value.

Engaging, growing, retaining, and unleashing the potential of people is critical to most successful businesses – and Vianet are no different.

Vianet are committed to an environment where people are encouraged to instinctively do the right thing, have the courage to take ownership of issues, to care and to have fun. Caring about people and helping them succeed will help ensure Vianet’s own success.”

James Dickson – Chairman / Interim CEO

© Vianet Group PLC. Incorporated in England, being its main place of operation.

Registered in the UK, Company No 5345684