Customer Support Advisor

Based at:            Head Office, Stockton-On-Tees

Hours:                 37 hours per week

Reporting to:      Team Leader

Salary Range:    £19,500 – £21,500 per annum

Vianet has an exciting new opportunity to join our growing Customer Experience team as we continue to grow and expand into new and existing customers.  The purpose of the role is to deliver fantastic customer experience to our customers by proactively engaging with them to achieve a full and comprehensive understanding of their needs and delivering on time in full data reports with 100% accuracy.

Key responsibilities will include:

• Deliver fantastic customer experience at every interaction with the customer
• First point of contact for your customers – owning your customers from end-to-end
• In-life management of the base – deliver the Core Service Deliverables
• Support the Client Director and CAM’s by quickly resolving queries identified.

There are some essential skills and experience you will need to have:

• Can analyse data accurately and efficiently

• Strong attention to detail
• Computer literate with sound working knowledge of MS office
• Experience of working in a b2b environment
• Excellent customer service skills

If you are interested in applying for this role, please forward your CV to recruitment@vianetplc.com  Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

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Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets