Client Relationship Manager

Based at:            Field based

Hours:                  35 hours per week

Reporting to:     Client Director

Salary Range:       £25k – £30k

Vianet has an exciting new opportunity to join our Commercial team as a Client Relationship Manager as we expand into new verticals. The purpose of this role is building meaningful customer relationships to deliver incomparable customer service to a portfolio of clients.  As a Client Relationship Manager, you will be the face of Vianet promoting the business reputation, positively transforming both the client and business performance as the leader in the data industry.

Key responsibilities will include:

• Successfully manage of a portfolio of clients within the vending industry.
• Work to an individual KPI and the Client Team strategy and continually endeavour to maximise client satisfaction in support of a 100% retention rate.
• Seek opportunities to provide business efficiencies for the client by understanding and recognising growth prospects and identify opportunities add selling the Vianet proposition.
• Work collaboratively within a team, demonstrating excellent interpersonal and communication skills and building strong relationships across all areas of Vianet to ensure a seamless, professional and unparalleled level of service is always provided.
• Support the Business Development team to grow the portfolio of clients by providing expert knowledge on the usability and benefits of SmartVend.

There are some essential skills and experience you will need to have:

• Evidence of strong career progression and/or outperformance in relationship management
• Demonstrable history of quickly building meaningful relationships both internally and externally with a range of stakeholders.
• Delivers excellent customer service and maintains confidence through difficult conversations whilst effectively responding to customer issues.
• Ability to analyse data, identify meaningful metrics to maximise the value for both the business, prospects and customers.
• A confident and competent presenter, able to promote Vianet with credibility and passion at client meetings and industry events.

If you are interested in applying for this role, please use the button below or forward your CV to recruitment@vianetplc.com

Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

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Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets