NEWS NEWS

Improve your profitability and performance with SmartVend

5 November 2020, Why Vianet

For business owners, Data Insight is the key to making positive progress and informed decisions. SmartVend grants you access to all the information you need to optimise your vending machines and increase your sales while managing all your costs.

With COVID-19 driving every business to up their game in order to overcome these tough times, it is more important than ever for companies to make use of all their resources in order to enhance their performance. One of the most important resources which need to be taken into consideration is Data Insight. With an unpredictable future, business owners need all the support they can get to make informed decisions and adapt to the new trends. By enabling you to perform all these tasks, Data Insight is a pivotal factor in minimising the potential damage COVID-19 could cause your company.

As a vending operator, one of the biggest challenges encountered is having the time and resource to monitor all your machines, from Sales trends and stock levels, to technical misfunctions. Vianet’s latest software release, SmartVend can offer you improved monitoring so you can promptly react to your machine performance, and quickly target technical problems, improving route planning, avoiding extra costs on unnecessary stock refills and saving time from making unrequired machine engineering visits.

Through its easy functionality and concise reporting, SmartVend offers you a greater insight into your machines’ data, offering you a better understanding of their performances and helping you in establishing the key areas which need improving and take immediate action in order to increase your profits and boost your machines’ efficiency. Moreover, it will enable you to adopt new payment systems, including contactless payment and NFC (Near Field Communication) together with interactive vending technologies.

 

How SmartVend can help you to optimise your vending and machine operations:

 

1. REVIEW AND REACT TO YOUR MACHINE’S PERFORMANCE

The Sales and Performance Insight reports provide you with actionable data indicating which machines are underperforming to help you identify machine trends and make well-informed decisions.

 

2. GAIN QUICK ACCESS TO DETAILED MACHINE INFORMATION

Machine Information gives you a quick and detailed insight into your machine’s data, revealing information in terms of open tickets, signal strength and sales data which can then be drilled down, filtered and exported from regions to individual machines. The overviews generated will highlight sales patterns to facilitate trends analyses.

 

3. SAVE TIME AND MONEY BY ONLY VISITING MACHINES THAT NEED YOUR ATTENTION

With the capacity to check your inventory for each machine, SmartVend’s Planning Map can generate a ‘pick-up’ list based on your stock levels saving you from making extra purchases and spending unrequired money.

 

4. PROACTIVELY TARGET ENGINEERING WORKS TO PREVENT ISSUES MOVING AWAY FROM REACTIVE SERVICE CALLS

SmartVend’s operational reports provide regular information on your machines’ performances aiding you in identifying and reacting to any technical issues that might appear. By being able to individually target those machines which need technical support, you will save time and prevent extra costs.

 

All of these features included in the SmartVend portal can raise your profitability levels and the operational efficiency of your machines and will bring you and your customers more satisfaction, offering you a better management of your costs and increase in your sales.

Vianet’s Head of Customer Experience, Joanne Vinton-Bullwinkel said “SmartVend is not just about bringing the best functionality of our existing platforms into one cloud-based solution, but more an opportunity to really listen to what our customers need.

We’re not recycling old ideas here, we’re building a future ready solution that will deliver not only business efficiencies for our operators, but invaluable insight into the way the industry works, allowing our customers to maximise on the many opportunities the next few years will bring.”

Any questions and issues you might encounter will be efficiently answered by our dedicated technical support helpdesk who has a reputation of promptly solving our customers technical problems.

The SmartVend portal has now gone live to our existing VendExpert customers. Customers will also gain access to our brand new Smart Academy Training Portal which will provide users with video training and guides on how to navigate SmartVend.

 
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