CAREERS AT VIANET

Helpdesk Support

Based at: Stockton-On-Tees, Head Office Helpdesk Support Job

Hours: 37 hours per week

Reporting to: Helpdesk Manager

Salary Range: £22,491 increasing to £23,339 per annum, after successful probation

Vianet has an exciting new opportunity to join our growing helpdesk team as we expand into new verticals. The purpose of this role is to achieve a full and comprehensive understanding of our customers needs and to be able to assist in delivering a solution to fulfil these. To ensure our customers continue to be actively engaged with Vianet and enable them to fully realise the value of our solutions, thereby allowing Vianet to both retain and grow our customer base.

Key responsibilities will include:

To proactively engage with customers and ensure solutions provided are fit for purpose
Ensuring current customer base is maintained
Integration with other Vianet teams to ensure the necessary software/hardware requirements are met
Ensure customers can utilise website to full potential
Executes additional tasks in order to meet departmental project/contractual related projects
To provide customer satisfaction at all levels
Support alignment between business goals and objectives and customer needs by focusing on customer requirements and ensuring that Vianet adds value at every interaction
Build and maintain a strong relationship with customers in your portfolio at the relevant level

There are some essential skills and experience you will need to have:

Proactive and takes initiative
Communicates effectively and is able to build relationships with people at all levels
Computer literate, specifically MS office
High attention to detail
First rate customer service skills
Ability to use investigative questioning to diagnose and troubleshoot issue’s

If you are interested in applying for this role, please forward your CV to recruitment@vianetplc.com Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

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Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets

“It takes great people to develop and support great products that customers really value.

Engaging, growing, retaining, and unleashing the potential of people is critical to most successful businesses – and Vianet are no different.

Vianet are committed to an environment where people are encouraged to instinctively do the right thing, have the courage to take ownership of issues, to care and to have fun. Caring about people and helping them succeed will help ensure Vianet’s own success.”

James Dickson – Chairman / Interim CEO