Customer Reporting Analyst

Based at:            Head Office, Stockton-On-Tees

Hours:                 35 hours per week

Reporting to:     Head of Insight Services

We have a new opportunity to join our customer reporting team delivering unique insight based on our customers data.  The purpose of this role is to understand our customers’ needs and values and to provide significant insight for both our internal and external customers through reporting.

Key responsibilities will include:

• Providing customers with intelligence and analysis to help them make better decisions
• Managing and maintaining standard Volume Recovery reporting and procedures
• Supporting the Insight Services and Data Operations teams in developing new advanced reporting products
• Applying continuous improvement methodologies to ensure our reporting/practices are fit for purpose
• Providing testing and playing a key role in the development and identification of improvement for software development
• Owning personal workload in its entirety

There are some essential skills and experience you will need to have:

• Competent with using Microsoft Excel
• Excellent communication skills both verbal and written
• Report building and development experience
• Exceptional attention to detail
• The ability to show initiative and be proactive

If you are interested in applying for this role, please forward your CV to recruitment@vianetplc.com

Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

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Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets