Client Relationship Manager

Based at:            Field based

Hours:                 35 hours per week

Reporting to:     Client Director

Exciting Opportunity for Graduates!

Are you a dynamic and ambitious individual looking to kickstart your career? Vianet has an amazing opportunity for you to join our Commercial team as a Client Relationship Manager. As we expand into new verticals, we’re seeking energetic and enthusiastic individuals to be the face of Vianet, promoting our business reputation and positively transforming both client and business performance in the data industry.

Key responsibilities will include:

• Successfully manage of a portfolio of clients within the vending industry.
• Work to an individual KPI and the Client Team strategy and continually endeavour to maximise client satisfaction in support of a 100% retention rate.
• Seek opportunities to provide business efficiencies for the client by understanding and recognising growth prospects and identify opportunities add selling the Vianet proposition.
• Work collaboratively within a team, demonstrating excellent interpersonal and communication skills and building strong relationships across all areas of Vianet to ensure a seamless, professional and unparalleled level of service is always provided.
• Support the Business Development team to grow the portfolio of clients by providing expert knowledge on the usability and benefits of SmartVend.

There are some essential skills and experience you will need to have:

• Evidence of strong career progression and/or outperformance in relationship management
• Demonstrable history of quickly building meaningful relationships both internally and externally with a range of stakeholders.
• Delivers excellent customer service and maintains confidence through difficult conversations whilst effectively responding to customer issues.
• Ability to analyse data, identify meaningful metrics to maximise the value for both the business, prospects and customers.
• A confident and competent presenter, able to promote Vianet with credibility and passion at client meetings and industry events.

If you are interested in applying for this role, please forward your CV to recruitment@vianetplc.com  Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.

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Our Benefits

Stakeholder pension

33 days holidays

Health & well-being initiative

Bi–annual company events

Sick pay

Free car parking

Eye care scheme

Cycle to work scheme

Gym and Leisure Discounts

Phone discount

Death in service

Hospitality football tickets