Category Archives: Contactless Payment

Pictured above from the left: Presenting the Best Payment System award, Phil Reynolds, Managing Director of Vendex; accepting their award, Vianet’s Matt Thornton, Client Director; Rachel Little, Marketing Manager; Mark Parry, Commercial Director; and on the right, The Vendies 2022 host, comedian Ian Moore.

On Thursday, 9th June 2022, Vianet travelled down to the capital to attend The Vendies 2022. This year’s Vending Industry Awards, hosted by Vending International, were held in the Grand Connaught Rooms in Holborn, Central London, and welcomed a wealth of suppliers and operators from across the UK’s vending industry.

Vianet was crowned the winner of two awards; ‘Best Payment System’, and ‘Best Supplier Website’. The Company was also ‘Highly Commended’ for the ‘Corporate Responsibility’ award, alongside the category winner, Mondelēz International.


The ‘Best Payment System’ award is a major achievement for Vianet, as contactless payment reached new highs of demand throughout the pandemic and the Company’s brand new contactless payment and telemetry solution, ‘SmartContact Pro’, was introduced to the unattended retail market to meet demand.Contactless Payment for Vending Machine

Vianet’s contactless payment, telemetry, and data services work in synchronicity to provide invaluable insight for the industry looking to utilise cashless payment data. Vianet offers the only truly end-to-end solution on the market, having already helped many vending businesses adopt cashless technology and data capture across their estate to make informed decisions.

Winning ‘Best Supplier Website’ is an excellent accolade for Vianet, following the launch of its new and improved website in November 2021. Changes were introduced to the website to improve the users understanding of Vianet’s products and services, improve the user journey, and introduce a streamlined login area for accessing service dashboards remotely.

Vianet was shortlisted in seven award categories, which were decided by a judging process in the spring. Each award entry was reviewed by an independent panel of industry experts, comprising leading names from across the sector. The judging panel assessed the entries in accordance with a strict set of criteria to determine a shortlist in each category.

The shortlists went to an online vote, where professionals from the vending sector were invited to make their voices heard by casting a vote for the products, operators, and individuals that they believed would be worthy winners. Each stage of the vote held a 50% weighting in the final decision.

Mark Parry, Vianet’s Commercial Director, attended the awards, stating, “We had a fantastic day in London for The Vendies, and I’m extremely proud of the Smart Machines division and our support functions who have contributed to this success. Already in 2022 we have had some great achievements, launching new features into SmartVend and expanding our reach in the payments market. These awards are testament to this and the hard work of our team.”

Huge congratulations to the other award winners at the event. There is incredible talent within the vending industry at present and it is fantastic to see this recognised. To find out more about the winners of The Vendies 2022, please click here.

The Vendies 2022 Winners

Pictured: The Vianet team alongside other ‘The Vendies 2022’ award winners at the Grand Connaught Rooms, London.

Compass Group are the largest contract foodservice company in the world, predominantly focus on Catering, Cleaning and Vending with some facilities management services.

In 2018, Vianet successfully won the preferred supplier status across Compass UK & Ireland to provide a volume of 5000 contactless readers over 5 years.

Find out more by clicking the image below to read our strategic partnership with Compass Group in further detail.

Compass Group Case Study

If you’d like to find out more about how our products and services can transform your vending business performance, please check out our Vending Solutions.

The Vendies is the UK’s national Vending Industry Awards, recognising talent, achievements and successes of those within the sector.These awards will continue its longstanding tradition of recognising and rewarding companies and individuals that have made exceptional contributions to the trade.

Now more than ever, it is vital that the hard work of operators and suppliers in the vending market – and the individuals at the heart of these companies – is recognised and celebrated.

Votes are now open – click here to vote.

Vianet have been shortlisted for the following awards at this years The Vendies 2022:
  • Best Ancillary Product / Service Award – SmartVend
  • Best Payment System Award – SmartContact Pro
  • Best Supplier Website Award
  • Best Customer Service Award
  • COVID Initiative Award
  • Best Vending Project Award – SmartVend
  • Corporate Responsibility Award
Voting for this years The Vendies Awards ends this Friday 22nd April 2022 so don’t forget to head over to their website & VOTE for us today at

Vianet have been shortlisted as a finalist for this year’s Tees Tech Awards under three award categories – ‘Company of the Year’, ‘Digital Innovation’, and ‘Best Digital Project’. Vianet are the only company amongst the finalists that have been shortlisted for 3 awards.

The Tees Tech Awards is a Tees Business event in association with DigitalCity and Middlesbrough Digital, and the award ceremony itself is due to take place at Hardwick Hall Hotel on Thursday, April 28. The awards recognise and celebrate the organisations and individuals thriving within the Tees region’s fast-growing digital sector together with the local companies driving their business through digital transformation.

Nearly 90 entries and nominations came in for the awards across the 11 categories, with sponsors now announcing their choices for the final three for each award.

Vianet have seen a strong recovery coming out of the global pandemic as hospitality and pubs reopen, together with good growth in both new business and contactless payment solution sales in their unattended retail division. Innovative and ever-growing, Vianet have evolved and shown strong potential throughout their 27 years as a technology business on Teesside.


Company of the Year

Vianet’s aim is to be the recognised leader in delivering unparalleled insight and actionable information that is game-changing for customers in their chosen sectors. As well as this, Vianet pride themselves on being a people business, creating opportunities for growth and development for their employees as well as their customers.

With over 140 employees, Vianet has over 300 customers across their technology estate, including several global blue-chip clients such as Lavazza, Greene King, Compass Group, Atalian Servest, Coca-Cola, and many more.  With more than 250,000 devices connected to Vianet’s platform, along with years of experience and knowledge, form a powerful technology and insight capability that few can match.


Digital Innovation

Vianet are an Internet of Things company whose software platforms and solutions specialise in delivering innovative data insight, remote asset management and contactless payment for the hospitality, vending machine, unattended retail, food service and fuel sectors. With products such as their SmartInsight reporting suite, and SmartVend insight portal, Vianet deliver unique and meaningful data to customers, including blue-chip companies, allowing them to make informed operational decisions to drive profits, increase sales and create efficiencies.


Best Digital Project

With the vending industry going through a period of change, Vianet’s SmartVend data insight platform, combined with its contactless payment and telemetry solutions, offers the industry’s only cloud-based IOT “end-to-end” solution for the vending, coffee and unattended retail markets.

Built around an easy, intuitive dashboard, SmartVend gives vending operators the ability to view their machine data anytime, anywhere.

The software is proving a big hit. For example, Compass Group – the world’s largest foodservice company – has identified a 45 per cent increase in average monthly sales as a result of installing contactless payment and being able to review its sales data remotely within the SmartVend portal.


Vianet would like to wish all their fellow finalists the best of luck at this year’s Tees Tech Awards.


Keep checking back for updates on our progress.


Vianet exhibit at The NAMA Show 2022, 6-8 April in Chicago USA!NAMA SHOW 2022

Next week Mark Parry, Commercial Director, and Craig Brocklehurst, Chief Operating Officer will be flying out to Chicago USA to exhibit at this years National Automatic Merchandising Association Show 2022 on 6-8 April!

If you are in Chicago at the event, don’t forget to drop by to see Vianet at booth 2213 and chat to the team to find out how we can help you with data insight, remote asset management & contactless payment in vending & unattended retail!


Vianet Exhibit NAMA SHOW

Venta SVS Ltd is a provider of disposable e-cigarettes to mental health services, with over 74 vending machines in their estate.

Venta Vending Machine with SmartContact

Venta SVS Ltd’s vending machine in-situ with Vianet’s SmartContact installed

With the cost of products higher than a typical vending machine, they were able to benefit with Vianet’s rental scheme and low transaction charges, saving 1.5% in transaction fees across their turnover.

Find out more by clicking the image below to read our strategic partnership with Venta SVS Ltd in further detail.

Venta Case Study


If you’d like to find out more about how our products and services can transform your vending business performance, please check out our vending solutions.

Go Vending are a vending machine supplier for the drinks and snacks sector based in Scotland.

Go Vending - Vending Machine with SmartContact Go Vending - Vending Machines with SmartContact Go Vending's Vending Machine with SmartContact

(Go Vending’s vending machines in-situ with Vianet’s SmartContact installed)

Vianet’s contactless payment, telemetry, and data insight solution has driven both an increase in sales and a measurable reduction in cost for Go Vending. They continue to receive a positive experience and invaluable service as a Vianet customer.

Find out more by clicking the image below to read our strategic partnership with Go Vending in further detail.

Go Vending Case Study



If you’d like to find out more about how our products and services can transform your vending business performance, please check out our Vending Solutions.

Contract AnnouncementLavazza Professional

Vianet Group plc (AIM: VNET)the international provider of internet-enabled, cloud-based, telemetric and data services to the hospitality, unattended retail vending, and remote asset management sectors, is pleased to announce a significant new contract for its fast-growing Smart Machines Division.

Following a rigorous tender process, Lavazza Professional UK Limited has awarded Vianet a three-year contract to provide contactless payment, telemetry, and data services across their unattended retail estate. Vianet’s leading end-to-end solution, including real-time monitoring, business intelligence, and contactless payment, will allow Lavazza Professional UK to maximise operational efficiency, stock control, and cash flow whilst reducing the estate’s carbon footprint.

Whilst not having a material impact on the current financial year, this is a financially significant new three-year contract for Vianet. It includes a commitment to provide Vianet’s services to 3,000 units in Lavazza Professional UK’s managed estate and gives Vianet preferred supplier access to a further 10,000 machines in Lavazza Professional UK’s direct estate providing coffee solutions to vending operators and end-users.

James Dickson - Chairman/ Interim CEOCommenting on the contract announcement, James Dickson, Chair and CEO said:

“I’m delighted that we have secured this long-term contract with Lavazza Professional UK, who, following a rigorous process, clearly understand the significant brand and financial benefit to be derived from rolling out SmartVend, our leading end to end solution.

“Over the past 18 months, we have made significant investments in our product and people, laying a strong foundation to address our exciting growth opportunities, which has resulted in a strong sales pipeline for the division.”

Commenting on the contract announcement, David Harrison, National Sales Director, Lavazza Professional UK, said:

“Delivering a quality coffee solution efficiently is vital to our growth plans, and I’m really pleased that we have chosen to partner with Vianet, who have the product, people and culture to support our growth initiatives.”

The festive season is upon us, and the end of another challenging year to say the least. We’d like to take this opportunity to thank all our partners for their custom and co-operation this year, as well as our employees. We wish you all and your families a very Merry Christmas and all the best for 2022.

Don’t forget, out of hours and during the times we are closed, there is installation guides, troubleshooting guides and training support available 24/7 through our SmartAcademy Training Platform.

Vianet’s Customer Experience Team’s open hours over the Christmas period to support you are as follows…






compass group

Vianet have worked closely with foodservice giant, Compass Group UK & Ireland, since 2018, offering payment and business insight solutions across their vending estate that contribute to their overall goal of protecting their people, property, profit, and brand.

As a result, Vianet and Compass have been shortlisted for Retail Risk’s Fraud Awards for their collaboration, with the awards taking place on 2nd December 2021. The awards shortlisted for are, ‘Award for best collaborative retail risk management solution’ and ‘Award for most innovative retail risk management cross-functional or supply chain solution’.

Together their collaborative approach to risk management and profit protection is a strategy that involves gradually eliminating cash as a payment method from the Compass business. By adopting contactless payment through Vianet’s technology, Compass manage, minimise, and reduce the risk of theft and cash loss from their vending machine estate, both protecting their clients, protecting their profits, and protecting their exceptional brand reputation.

Compass currently host 1200 of Vianet’s contactless payment devices on vending solutions across six different sectors and 150 locationsContactless Payment for vending across their estate. These contactless payment devices are all protected with high level PCI security, and supported by NMi and Elavon merchant banks, which are updated regularly to increase payment functionality.

Moving forward, they have a long-term plan to expand, installing a further 5000 devices over the next two years across their wider estate. Some of their existing contactless payment readers are in-situ across sites support businesses with 24-hour operation to allow quick and simple access, as well as secure transactions and convenience.

Not only do Vianet’s solutions offer a secure payment method that protects profits, but it also minimises risk from a health and hygiene perspective through reducing machine contact and cash handling from both the engineers and the consumers. With keyworkers in their locations as well as those returning to work in distribution centres and office spaces, the hygienic element of using self-service machines is now an essential consideration.

Since the COVID-19 pandemic began, Vianet saw a massive shift in the use of contactless payment versus cash, seeing a more than 50 per cent increase in contactless payment usage due to the risks presented by the pandemic and fear of contamination through surfaces and cash handling.

Alongside contactless payment readers, Vianet’s telemetry devices also send data automatically from the machine to Compass to give them an overview of their estate eliminating any manual data readings or human error. These telemetry devices send data from the vending machines straight into Vianet’s real-time insight platform’ through the Internet of Things (IoT). This provides Compass with a digestible overview of their vending machine estate and cashless sales data, whilst also eliminating the risk of any manual or human error which may otherwise occur when taking readings.

It also gives Compass the ability to monitor and manage their vending stock and levels, as well as machine upkeep and performance, eliminating the risk of cash loss through machine break downs and theft. It also aids them with time management and profit protection through specifying labour levels and how many machines need filling, managing stock levels, optimising labour, revealing top-selling products so they can ensure they are meeting client needs and requirements, as well as creating efficiency.

Cole Little - VianetBusiness Development Manager, Cole Little at Vianet said,

We offer Compass Group UK & Ireland a product service that assists in supporting and futureproofing their tenders when pitching to clients, as well as efficiently managing their business remotely in the current unpredictable climate.

“Vianet’s products also help Compass employees with time management and profit protection by illuminating required service levels across the estate, optimising labour, ensuring hygiene requirements are met, as well as revealing top-selling products so they can ensure they are meeting client needs and requirements.”


Keep checking back to find out whether Vianet and Compass Group take home a trophy in this years Retail Risk Awards 2021.