Category Archives: Training & Support

The festive season is upon us, and the end of another challenging year to say the least. We’d like to take this opportunity to thank all our partners for their custom and co-operation this year, as well as our employees. We wish you all and your families a very Merry Christmas and all the best for 2022.

Don’t forget, out of hours and during the times we are closed, there is installation guides, troubleshooting guides and training support available 24/7 through our SmartAcademy Training Platform.

Vianet’s Customer Experience Team’s open hours over the Christmas period to support you are as follows…





Vianet Best Companies Accreditation

Vianet have been quietly making waves during the pandemic, working hard to evolve their offering, advancing products and services to help clients futureproof their businesses with intelligent data insight and contactless payment solutions. In May 2021, Vianet were awarded two accreditations from Best Companies including national recognition for being one of ‘Technology’s 50 Best Companies to work for in 2021’.

The Stockton-on-Tees based company build their own IOT (Internet of Things) devices and deliver integrated hardware and software solutions. They help clients to transform their performance across multiple sectors including hospitality, vending, self-service, and unattended retail across the world.

Vianet are making giant leaps in the technology industry and it’s an exciting time to be a part of it. From contactless to mobile payment, and data insight to machine learning/AI, Vianet’s product scope delivers leading and evolving solutions in their chosen industries.


Vianet in search of Azure Cloud Developers

Vianet are recruiting for 4 Azure Cloud Developers to work in an effective and evolving Software Engineering team that is focused on supporting and developing the software and associated systems, primarily in Azure. These developers will also help and contribute to Vianet’s cloud strategy.

Working closely with existing development teams and the data team to develop data strategy and applications in cloud using Azure services. They will also contribute to the architecture and design of solutions, as well as taking responsibility for delivering on time and to specification.

Asad Munir, Head of Software Engineering said,

“Vianet is a sensational place to work with a personable team and innovative products. The most exciting part of it for me is the golden opportunity we have to build leading-edge and futuristic products using new technologies, and bringing about a digital transformation in the industries we are working in.

As we build more cloud native applications, we want to build for the future. We require experienced developers that can help us do just that.”

This is an incredible opportunity, with salaries £45,000-£75,000 P.A. dependant on talent and capability. The new developers will be working on some exciting new IOT Cloud projects Vianet are building for their clients. These are greenfield projects that will define their cloud platform, from data ingestion right through to machine learning and user experience.

To find out more about the Azure Cloud Developers job role available, please check out Our Careers Page for the job descriptions and requirements including responsibilities, skills, knowledge, and experience.

To apply, please email your CV over to

At Vianet, our P&D team have been working incredibly hard behind the scenes on a brand new e-learning platform, SmartAcademy. The new platform delivers a sustainable and flexible training solution for Vianet’s customers and employees.

SmartAcademy offers a huge range of e-learning and face to face training courses to support your business and your employees. The eLearning Platform brings a wealth of experience from the Leisure, Vending, Technology, Customer Service, Personal Development and Leadership & Management Sectors, plus our Industry data and insight to businesses and employees via online and classroom learning.


Supporting Vianet Employee’s personal growth

On Monday 1st March 2021, Vianet launched their SmartAcademy platform to their internal employees to support our own employees with their Personal Growth. All employees have been given access to a range of courses and video tutorials that will enable them to learn and develop at a time and pace that suits their schedules.

Vianet Group Product Trainer, Joanna Corner, said

“The demand and need for an online learning platform has risen drastically and SmartAcademy is a tool which will enable us to move, grow and adapt in the times and the current circumstances we find ourselves in. Online learning is rapidly becoming the norm and is one of the most effective ways to educate. SmartAcademy gives both our employees and customers the freedom to learn at a time and pace that suits them, wherever they are!”

SmartAcademy will be regularly updated with new content, keeping employees in the loop through new training and videos on products, new releases, and continuous personal and professional development.

To celebrate the launch, with most employees still working from home, Vianet sent out launch packs filled with goodies for our employees, as well as launching a competition with the chance for one lucky employee to win a brand new Samsung Galaxy A7 Tablet!

SmartAcademy supporting the launch of SmartVend Insight Portal

Back in November 2020, SmartAcademy was initially launched to selected Vianet customers in line with the launch of SmartVend, the new Insight Portal, giving SmartVend customers informative training and videos on the eLearning Platform on how to navigate and best utilise their new portal.

Vianet Business Development Manager, Cole Little, said

“SmartAcademy has been a game changer for enabling our customers to proactively develop their learning and understanding of SmartVend, our new insight portal. The short videos and audio commentary of each area gives our customers the confidence and support they require to fully utilise SmartVend, thus allowing our customers to focus on improving sales performances and creating operational efficiencies.”

If you’d like to know more about SmartAcademy and how it can benefit your business or learn more about the training offered, please don’t hesitate to Contact Us to find out more about our e-learning platform.