Business Analyst
Customer Reporting Analyst Job Vacancy

Based at:                Stockton-on-Tees

Reporting to:       Product Director

Salary:                    £30-£35K

An exciting new opportunity has emerged to join our expanding product team. In this role, you will engage with both internal and external stakeholders to deeply understand, interpret, and document requirements. Your pivotal role as the ‘Voice of the Customer’ will drive the creation and upkeep of industry-leading, robust, and scalable solutions.


Key responsibilities will include:

  • Conducting thorough research and analysis to ensure our products meet the needs of their users.
  • Working with Product Owner to turn research into requirements, ensuring the final solution meets the initial requirements.
  • Maintenance of the Product Jira board to ensure the information contained within them is maintained and up to date.
  • Identify opportunities for improving business processes and product functionality.
  • Propose and document enhancements to streamline operations and increase efficiency.


There are some essential skills and experience you will need to have:

  • Experience is not required for this role. We can train the right person if they are willing to learn and possess the skills listed in the role profile.
  • A curious mind with attention to detail and a passion for improvement.
  • Experience in understanding and communicating customer needs.
  • Great knowledge of the product(s).
  • Basic understanding of the software development lifecycle.
  • Basic understanding of agile software development methodologies.


If you are interested in applying for this role, please forward your CV to  Alternatively, if you would like to have an informal chat about the role, please contact our Talent Acquisition Advisor on 01642 358800.



Our Benefits

Stakeholder pensionStakeholder pension
33 days holidays33 days holidays
Health & well-being initiativeHealth & well-being initiative
Bi–annual company eventsBi–annual company events
Sick paySick pay
Free car parkingFree car parking
Eye care schemeEye care scheme
Cycle to work schemeCycle to work scheme
Gym and Leisure DiscountsGym and Leisure Discounts
Phone discountPhone discount
Death in serviceDeath in service
Hospitality football ticketsHospitality football tickets

James DicksonIt takes great people to develop and support great products that customers really value.

Engaging, growing, retaining, and unleashing the potential of people is critical to most successful businesses – and Vianet are no different.

Vianet are committed to an environment where people are encouraged to instinctively do the right thing, have the courage to take ownership of issues, to care and to have fun. Caring about people and helping them succeed will help ensure Vianet’s own success.”

James Dickson – Chairman / Interim CEO

© Vianet Group PLC. Incorporated in England, being its main place of operation.

Registered in the UK, Company No 5345684